Delivery Policy

At Dhillons Flour Mill, we aim to process and deliver your order as efficiently as possible. Please read the information below for full details about our delivery service.

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Delivery Charges

• Free standard delivery on all orders over £25.00

• Standard delivery: £5.99 per order for orders under £25.00

• Delivery charges are clearly shown at checkout before payment is completed

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Delivery Timeframes

• Orders are typically delivered within 5 working days

• Delivery times are estimates and begin from the day your order is dispatched

• Working days are Monday to Friday, excluding UK public holidays

While we aim to meet these timeframes, delays may occasionally occur due to circumstances beyond our control (for example, courier delays or peak periods).

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Order Processing

• Orders are processed after payment has been successfully received

• You will receive an order confirmation email once your order has been placed

• If there are any issues affecting your delivery, we will contact you using the details provided at checkout

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Delivery Area

• We currently deliver within the United Kingdom

• If you require delivery outside the UK, please contact us before placing an order

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Incorrect or Delayed Deliveries

If your order has not arrived within the stated delivery timeframe, or if you believe there is an issue with your delivery, please contact us and we will investigate promptly.

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Contact Information

For any delivery or order-related enquiries, please contact us at:

Email: info@dhillonsflourmill.co.uk

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Consumer Rights

This delivery policy does not affect your statutory rights under UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.